Refund Policy

Returns

If you do not find the product suitable for your pet, we do offer a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

The product being returned must be in an unused condition and with its original packaging that it arrived in. The buyer is responsible for the return shipping costs.

If your returned product arrives without the original packaging, or the condition is deemed unfit by our inspection team, we reserve the right to deny your refund.

If you'd like to return your QuatroPaw please contact us at info@QuatroPaw.com with your order number, as well as the reason why you would like to return your QuatroPaw. Our friendly Customer Care Team will then ask few mandatory questions regarding your return in order for us to avoid people taking advantage of our policy & instruct you how to return the package.

Do not ship the item back before contacting us. Items sent back to us without first requesting a return will not be accepted. 

Please consider the return postage costs before making your purchase decision.

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You can always contact us for any returns-related question at info@QuatroPaw.com.

Order changes

Please note that we can cancel or make changes to orders up to 1 hour after they've been placed and paid for. In case it's over 1 hour since the order is placed, we cannot cancel the order.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order gets damaged or stolen after a successful delivery, including successful delivery (not limited to) to your door, porch, building's communal area etc, we will not be held responsible and you should be contacting local authorities. Orders are considered successfully delivered if the tracking information shows successful delivery.

Refunds

After a successful return, you’ll be refunded on your original payment method. In case it's not refunded, please contact us at info@QuatroPaw.com. Please remember it can take some time for your bank or credit card company to process the refund.